Safe Family Contact Across Australia
Professional supervised contact services for Australian families — operating in three state and territories. Qualified, experienced supervisors committed to children's safety, rights, and well-being.
500+
Families Supported
3
States & Territories
13+
Years of Service
3
States & Territories
30+
Qualified workers
500+
Families Helped
Why Choose Us
Professional & Compassionate
We bring together expertise, empathy, and commitment to deliver the highest standard of supervised contact services.
Qualified Supervisors
All staff hold welfare, human services, or social work qualifications with specialised training for your needs.
Private & Confidential
We provide respectful, private, and confidential services to all families we work with.
Short Waiting Lists
We understand urgency in family matters. Our streamlined process means minimal wait times.
Experienced Team
Over 30 qualified and industry-experienced staff members dedicated to your family's needs.
Child Safe Standards
Committed to international child safe standards, ensuring children's rights, needs and interests are met.
Innovation & Creativity
A private organisation offering innovative and creative approaches to supervised family contact.
A Faster, More Professional Referral Pathway for Family Law Matters
Family Contact Service supports family lawyers, barristers, ICLs, and court professionals with supervised contact, supervised changeovers, child transport, and intake coordination.
When parenting matters require safe, structured, and court-aware support, our dedicated lawyer referral pathway helps legal professionals move quickly from referral to intake coordination — for court ordered supervised contact and supervised child handover matters across Australia.
Trusted referral support for supervised contact and child handover matters.
Same-Day Referral Response
We aim to acknowledge family lawyer referrals the same business day during business hours.
Court-Order Familiar
We work with parenting orders, intervention orders, family violence matters, and complex parenting arrangements.
Child-Focused Service Delivery
Every matter is handled with child safety, professionalism, and confidentiality at the centre.
Nationwide Coverage
Servicing VIC, NSW and QLD
. Family Contact Service operates in VIC, NSW & QLD. Providing locally-based, qualified supervisors wherever your family needs support.
Select a state or territory above to see local contact details and service areas.
Our Mission
Child Safe Practice at Our Core
Family Contact Service Australia is dedicated to delivering child-safe practice by creating secure environments where children can maintain meaningful connections with their families. We believe every child deserves safety, respect, and the opportunity to nurture important family relationships.
Committed to national and international child safe standards
Working with children to provide safe, nurturing environments
Upholding children's rights, needs, and interests at every step
All staff hold current Working with Children clearances
Ongoing professional development and training for all staff
Culturally sensitive and inclusive approach to all families
What Families Are Saying
Real experiences from Australian families we've supported.
"I had approximately 3-4 months with Chloe as my supervisor and can't fault her at all. She was very easy going and didn't make it uncomfortable. She was very respectful and made it very easy to communicate with whilst keeping a good attitude throughout the sessions. Can't thank Chloe enough."
Jakeb
Australia
Professional Endorsements
What Lawyers Are Saying
"I have been a barrister in the Family court jurisdiction for 38 years. Via my clients I have had many dealings with the Family Contact Service and I have knowledge of its workings as a result of my discussions with clients and personnel. I hold the service in high regard as it is efficient practical and very communicative. It is also very competitive with its rates. The best matter that I have to say in relation to the service is it focuses on the best interest of children and in that regard, it should be highly commended."
Darren Mort
Barrister at Law